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  1. Membership Registration
  2. Membership Account & Login
  3. Membership Reactivation & Termination
  4. Membership Card / eCard
  5. IKEA Family Points
  6. Communications
  7. Product Offers
  8. IKEA Online Purchases
  9. Others

Membership Registration

  1. How do I become an IKEA Family member?

    You may sign up for free membership at any of the IKEA Family kiosks located around the store, or member’s portal. To register, you would need to be at least 21 years old (based on birth year) and have a local mobile number and mailing address in Philippines.

    Participation is subject to our T&Cs here: https://family.ikea.com.ph/pdpn

  2. How do I register if I do not have a local mobile number?

    You must have a valid Philippines local mobile number to register.

  3. Will my IKEA Family membership expire?

    No, all IKEA Family membership do not expire.

  4. I can’t remember if I am an IKEA Family member. How can I check?

    Please approach an IKEA co-worker or call our customer service at +63 2 8888 IKEA (4532) for assistance.

  5. I have completed the registration to be an IKEA Family member. When and how can I start enjoying the benefits?

    You can start using immediately! Simply log in to our member’s portal to access your eCard upon checkout.

    Find out more about IKEA Family benefits here: https://family.ikea.com.ph/benefits

  6. How can I find out more about IKEA Family benefits?

    You can refer to Benefit page to find out about all the exciting perks and rewards!

  7. Why do you need to collect my personal data?

    Ikano Philippines collects personal information during the course of its everyday activities, and will only collect such personal information if it is necessary for one of our functions or activities. For more information, please refer to our Personal Data Protection Notice.

  8. Why do you need so much data just for us to register as a member?

    Our customers come from diverse backgrounds, live differently and have various needs. To offer the best possible experience, we would like to personalise our communication with you as a unique individual.

    To do so, we need the following information:

    • Mobile number serves as a unique identifier for each new member registered. It also serves as a source for security check and prevents duplicate accounts.
    • Contact details allow us to send you your Family card, important notices and promotional materials (which you can later choose to opt out of receiving).
    • Date of Birth lets us award birthday offers. E.g. 3x IKEA Family points on your birthday month.
    • Marital Status, Living Situation, Household size and Type of Home/Housing allows us to understand your needs better and only send you relevant information. E.g. if you do not have children, you will not receive promotions related to children's products. Or if you have 3 kids and is living in a 4-room apartment, you'll probably need tips and ideas on storage solutions.
    • * Gender and Occupation have an option for 'Undisclosed' if you do not wish to reveal this.

Membership Reactivation & Termination

  1. How do I cancel my membership or withdraw my personal data if I do not agree with the Personal Data Privacy Notice?

    You may complete this form if you wish to cancel your IKEA Family Philippines membership.

  2. I used to be an IKEA friends member, do I need to re-apply for IKEA Family membership programme?

    Yes. IKEA friends members are required to sign up for IKEA Family membership programme to enjoy the benefits.

Membership Card / eCard

  1. How do I access my eCard?

    Log in to the member’s portal and click on the “eCard” tab to access it.

  2. Where can I use my IKEA Family card and eCard?

    You can use your Family card at Philippine IKEA store checkouts, Swedish Restaurant, Swedish Bistro, Swedish Food Market and online store.

    Scan your eCard every time you make a purchase to earn points or enjoy IKEA Family member prices.

  3. What happens if I forget to bring my IKEA Family card to the store?

    Simply log in to the member’s portal to access your Family eCard and add on Apple Wallet or Android on you mobile before heading to the check-outs.

    If you have lost your IKEA Family card or forgot to bring it, you may print a temporary replacement card from the IKEA Family kiosk before heading to check-outs. You can also report your lost card and request for a new one to be sent to you.

  4. What should I do if my eCard can’t be scanned at checkout counter?

    Kindly proceed to the customer service counters as our co-workers will able to assist you further.

  5. If I switch from an Android to an iPhone, or vice versa, do I need to re-add my eCard? How can I re-add my eCard?

    Yes, you will need to re-add your Family eCard. Simply log in to the member’s portal to then proceed to “My eCard” tab to request for a new eCard link to be sent to your correct email address and continue to add the eCard to your device.

  6. If I lost my device, any deactivation needed or a new request for eCard link will do?

    Simply log in to the member’s portal to deactivate your eCard and proceed to “My eCard” tab to request for a new eCard link to be sent to your correct email address.

  7. I did not receive the email with my eCard link. What should I do?

    Do make sure your email address is valid and do check your spam/ junk folders on your email. If you still haven’t receive them, kindly write to customerservice.ikeaph@ikano.asia for further assistance.

  8. Can I save my eCard onto multiple devices?

    Yes, eCard can be saved onto multiple devices.

  9. Can I use both my eCard and physical card?

    For PH, you may only use the digital eCard at this time.

IKEA Family Points

  1. What do I get by joining the IKEA Family programme?

    Every Php 1 spent at the IKEA stores entitles you to 1 IKEA Family Point.

    Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA Family points are earned. Example:

    Points earned on 15 Nov 2020 will expire on 31 Dec 2022.

    Points earned on 31 Dec 2021 will expire on 31 Dec 2023.

  2. What can I do with my IKEA Family points?

    With every 200 points accumulated, IKEA Family members can offset Php 1 from their purchase instantly when checking out at the IKEA physical stores only.

  3. How do I get my 3x Birthday IKEA Family points?

    Get 3x IKEA Family points on the first purchase made at IKEA stores, IKEA online store, IKEA Restaurant, Bistro or Swedish Food Market on your Birthday Month.

    For online purchases, points will be credited when order status is ‘Ready for Delivery’, not on the order date. If any purchase is made at physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.

  4. How do I check the IKEA Family points that I have accumulated?

    You can check your point balance by logging in to the member’s portal or at any of the in-store Family kiosk.

  5. Can I transfer or bring forward my IKEA Family points which are expiring or extend the expiry date?

    Unfortunately, no. Transferring of IKEA Family points to a different card account, bringing forward or extending the expiry date is not permitted. Unused and expired IKEA Family points will not be reinstated.

  6. Is there anywhere in store I can't use my IKEA Family card to earn points?

    Yes, purchases of IKEA Gift Cards, transactions regarding delivery, assembly and any other services provided by external companies will not be recorded nor will it earn you any Bonus Points.

Communications

  1. What if I do not want to receive any communications from IKEA Family?

    We would like to notify you of our latest promotions and exclusive member events. However if you do not wish for us to contact you, simply choose the unsubscribe option in the Emails or SMS-es that we sent you.

    Alternatively, you may login to your profile, and update your preferred method of communication. You may also email / write to us directly.

  2. What if I have changed my mailing address?

    You can login to the IKEA Family website and change your personal details or do it via the in-store Family kiosks.

    Ikano Philippines shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).

  3. I am an IKEA Family member, but have not received any offers through the post, email or SMS. How could this be?

    It could be your contact details are not accurate and/or complete; or you may have select < No > for all methods of communication.

    Some communications are also only sent to members who have made at least 1 purchase in the last 12 months. Remember to visit the IKEA store regularly and show your IKEA Family card at the check-outs.

Product Offers

  1. Can I return Family offer products?

    All terms and conditions of IKEA's 'Return Policy' will apply to all purchases made by IKEA Family members. If an IKEA Family member refunds/returns any items for which IKEA Family points have been credited, corresponding number of IKEA Family points for the items returned will be removed from IKEA Family member's account. An IKEA Family member is required to present the IKEA Family card when making a purchase refund at Exchange and Returns.

  2. Can I purchase products at IKEA Family price if I forgot to bring my IKEA Family card?

    No, you will not be able to enjoy IKEA Family prices without the IKEA Family card.

    However, you can log in to the member's portal to access your eCard.

  3. What are IKEA Family product offers?

    IKEA Family product offers are products in the IKEA stores at special prices reduced exclusively for IKEA Family members.

IKEA Online Purchases

  1. Will I earn IKEA Family points from my purchases online?

    Yes, earn 1 point for every Php 1 spent. Please indicate your IKEA Family membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the points once your order status is ‘Ready for Delivery'.

    Please note that only IKEA Family card issued in the same country of delivery will be qualified for points.

    IKEA Family Terms & Conditions apply.

  2. Can I purchase IKEA Family product offers online?

    IKEA Family product offers are only available at the physical IKEA stores. To enjoy the IKEA Family prices, do visit your nearest IKEA store!

  3. It's my birthday month. Does my online purchase qualify for my 3X birthday points?

    Yes. 3x points will be credited to your first online purchase when your order status is ‘Ready for Delivery’. However, if any purchase is made in physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.

Others

  1. How do I check the history of my shopping transactions in the IKEA store?

    As long as you have produced your IKEA Family eCard at the store’s checkouts, you would be able to see the transaction captured when you login to this website within 24 hours.

  2. What benefits can I enjoy at the IKEA Restaurant?

    Just flash your IKEA Family eCard at the Restaurant check-outs to enjoy discounted Family meals.

Membership Account & Login

  1. If I’ve forgotten my IKEA Family membership number, can I register as a new member?

    Each individual can only have one membership account, so you won’t be able to register as a new member. Please log in to the member’s portal to retrieve your membership number.

    You can also approach an IKEA co-worker or call our customer service at +63 2 8888 IKEA (4532) for assistance.

  2. How can I access my IKEA Family account?

    You can access your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store. Simply key in your 16-digit IKEA Family membership number / mobile number and password to log in.

    If you are using your mobile number to log in, you will need to ensure that the mobile number registered with your IKEA Family account is up-to-date, and is not shared with another IKEA Family account.

  3. Why do I need to ensure that my mobile number in my IKEA Family account in up-to-date?

    As we will send you a two-factor authentication (2FA) SMS to your registered mobile number as part of the password change process, please ensure that your mobile number in your IKEA Family account is up-to-date.

  4. How do I update the mobile number in my IKEA Family account?
    1. Log in to your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store
    2. Go to “Profile” > “Click here to edit your profile“
    3. Update your mobile number > “Send OTP”
    4. “Save Changes”
  5. How do I change my current password?
    1. Log in to your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store
    2. Go to “Change Password”

    Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number registered with your IKEA Family account is not up-to-date, please approach an IKEA co-worker or call our customer service at +603 7952 7575 for assistance.

  6. I forgot my password, what should I do?
    1. Go to our member’s portal or any of the IKEA Family kiosks located around the store
    2. Click on “Forgot Password”
    3. Enter your date of birth and mobile number registered to your IKEA Family account.
    4. Enter your new password

    Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number registered with your IKEA Family account is not up-to-date, please approach an IKEA co-worker or call our customer service at +63 2 8888 IKEA (4532) for assistance.

  7. I made several attempts to log in to my IKEA Family account but was unsuccessful, what should I do?

    Log in to your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store

    Go to “Change Password”


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